Terms and Conditions of Service

1.1. Entire Agreement. The accepted estimate or work order, together with these Terms, constitutes the entire agreement between Company and Customer regarding the Services and supersedes all prior discussions, representations, and understandings, whether oral or written. No verbal statement by any crew member, salesperson, or representative modifies these Terms. Any modification must be in a writing signed by an owner of Company.

1.2. Scope of Work. The Services are limited to the items expressly listed on the accepted estimate. Surfaces, structures, and areas not listed are excluded, and Company has no obligation with respect to them. Any additional work requested on site will be quoted and, if accepted, documented by text message or email confirmation before it is performed, and billed in addition to the estimate.

1.3. Estimates. Estimates are based on conditions visible or made known to Company at the time of quoting and are valid for thirty (30) days unless stated otherwise. If site conditions differ materially from those disclosed or reasonably observable (including undisclosed square footage, heavier-than-represented soiling, inaccessible areas, or stains requiring specialized treatment), Company may revise the price or decline the work prior to commencement, in which case any deposit will be returned and neither party will have further obligation.

2.1. Access and Water. Customer will provide Company, at no charge, (a) unobstructed access to all work areas at the scheduled time, and (b) a working exterior water supply delivering adequate volume and pressure. It is Customer's responsibility to confirm the water supply is turned on and functional before our arrival. Company does not carry its own water. If water is unavailable or inadequate, or the work areas are not accessible, and the job cannot reasonably proceed, Company may cancel the service and retain Customer's deposit as liquidated damages in accordance with Section 3.2.

2.2. Site Preparation. Before the scheduled service, Customer will remove all vehicles, furniture, grills, planters, décor, hoses, doormats, and other personal property from the work areas; remove window screens if window or house washing is scheduled; close and latch all windows and doors; and disable or cover exterior outlets, fixtures, and irrigation heads Customer wants protected. If our crew must move items to perform the Services, a moving fee equal to ten percent (10%) of the total invoice will be added, and Company is not responsible for damage to, breakage of, or storage of any items moved.

2.3. Condition of Property. Customer represents that the property and all improvements are in good repair and watertight, including without limitation windows, doors, seals, caulking, siding, trim, flashing, shingles, mortar, electrical fixtures, and outlets. Exterior cleaning necessarily involves water, detergents, and pressure; water intrusion, damage, or displacement resulting from pre-existing defects, deferred maintenance, or improper installation is not the responsibility of Company. Company's crew is entitled to rely on Customer's representation and has no duty to inspect for latent defects.

2.4. Children, Pets, and Bystanders. Customer is responsible for keeping children, pets, and all other persons away from work areas while Services are performed and off treated surfaces for at least twenty-four (24) hours afterward. Treated surfaces may be slippery, and cleaning agents may cause irritation before they are fully rinsed and dried.

2.5. Utilities and Hidden Conditions. Customer will identify, before work begins, any known hazards and any non-obvious conditions including septic components, shallow utilities, low-voltage lighting wiring, invisible pet fencing, unsealed masonry, EIFS or synthetic stucco, previously painted surfaces suspected to contain lead, and asbestos-containing materials. Company may decline to service any surface it deems unsuitable.

3.1. Scheduling and Weather. Exterior cleaning is weather-dependent. Company may reschedule for weather, safety, equipment, or crew availability, and will provide as much notice as practicable. Rescheduling by Company does not entitle Customer to any discount, refund, or damages.

3.2. Deposit. Where a deposit is required, it is twenty-five percent (25%) of the total quoted price unless the estimate states otherwise, and is due to secure Customer's place on the schedule. Except as provided in Section 1.3, deposits are non-refundable if Customer cancels within forty-eight (48) hours of the scheduled service or otherwise fails to make the property or a working water supply available as required by Section 2.1. The parties agree that a deposit retained under this Section 3.2 constitutes liquidated damages representing a reasonable estimate of Company's scheduling, administrative, and lost-opportunity costs, which are difficult to calculate precisely, and not a penalty. Deposits are applied to the final balance on completion.

3.3. Payment. Unless otherwise stated in writing, the full balance is due upon completion of the Services, on site. Company accepts the payment methods listed on the invoice. Amounts unpaid seven (7) days after completion bear a late charge of twenty-five dollars ($25) or five percent (5%) of the outstanding balance, whichever is greater, and thereafter interest at the lesser of eighteen percent (18%) per annum or the maximum rate permitted by law. The late-charge period matches the dispute window in Section 3.4, so no late charge accrues on a charge disputed in good faith within that window while the dispute is being resolved. Customer agrees to pay Company's costs of collection, including reasonable attorney's fees, court costs, and collection-agency fees.

3.4. Disputed Charges. Customer must notify Company in writing of any disputed charge within seven (7) days of the invoice date, and must pay all undisputed amounts when due. Payment of an invoice constitutes acceptance of the Services billed.

4.1. Workmanlike Standard. Company will perform the Services in a good and workmanlike manner using industry-accepted methods, equipment, and cleaning agents. The provisions of this Section 4 describe outcomes that are inherent characteristics of surfaces and staining, not defects in workmanship.

4.2. Stains That May Not Be Removable. Certain substances cannot reliably be removed by washing at safe pressures, including: oil, grease, and petroleum staining; rust and fertilizer (battery) staining; efflorescence, calcium, and hard-water deposits; artillery fungus; tannin and leaf staining; paint, stain, glue, silicone, tar, and other bonded substances; irrigation staining; and shadowing left by long-established organic growth or dirt-dauber nests. Company will attempt to identify such areas at quoting when visible. These stains may lighten but not disappear, may be untreatable, or may require specialized restoration services outside the scope of a standard wash and at additional cost. Partial removal or non-removal of the foregoing is not a defect in the Services and does not entitle Customer to any refund or discount.

4.3. Concrete and Masonry. Cleaning removes surface contamination; it does not resurface concrete. Cleaned concrete will reveal pre-existing variations, spalling, aggregate exposure, previous chemical or fertilizer damage, tire staining, expansion-line discoloration, and differences in pour, cure, and age that contamination previously concealed. Uniform appearance across a slab is not guaranteed. Loose mortar, previously damaged grout, and crumbling masonry may dislodge during cleaning; Company is not responsible for loss of material that was not soundly adhered.

4.4. Painted, Coated, and Weathered Surfaces. Washing removes chalking, oxidation, and failing surface material. On oxidized vinyl, aluminum siding, and weathered paint, removal of the oxidized layer can expose uneven color, gloss differences, or a mottled appearance; this is a pre-existing condition of the surface revealed by cleaning, not caused by it. Company is not responsible for such conditions, nor for lifting or peeling of paint or coatings that were already failing or improperly adhered.

4.5. Wood and Staining Projects. Wood is a natural product. Color and tone of cleaned, brightened, or stained wood will vary board to board and across the project due to species, age, density, weathering, and prior treatments. Sample or represented colors are approximations only. Raised grain and furring can occur on softwoods and weathered lumber as a normal consequence of washing.

4.6. Windows. Unless window cleaning is expressly listed on the estimate, it is not included, and windows may show water spotting after house washing or adjacent work. Hard-water spotting from Customer's irrigation or runoff is not removable by standard washing.

4.7. Organic Regrowth. Removal of mold, mildew, algae, and lichen addresses present growth only. Regrowth depends on shade, moisture, and season and is not covered by any warranty. Lichen and deeply rooted growth may leave residual marks after treatment; full disappearance often occurs gradually over subsequent weeks of weathering, and Company is not responsible for marks remaining where removal at higher pressure would risk surface damage.

5.1. Pre-Existing and Excluded Conditions. Company is not responsible for, and Customer releases Company from, loss or damage arising out of or revealed by conditions existing before the Services or outside Company's control, including without limitation: improperly installed, aged, or loose siding, trim, shingles, or gutters; failed or missing caulking and seals; wood rot and defective construction; unsealed or open windows and doors; water intrusion through any of the foregoing; loose mortar or masonry; oxidation and fading described in Section 4.4; screens left installed; unsecured wiring, fixtures, and outlets; fragile or unsecured décor and plantings within the work area; and any condition Customer failed to disclose under Section 2.

5.2. Plants and Landscaping. Company uses reasonable industry practices, including pre-wetting and rinsing, to protect vegetation. Customer acknowledges that detergents and sodium hypochlorite solutions used in soft washing can affect sensitive vegetation despite these measures, and that temporary browning or leaf burn occasionally occurs and generally resolves. Company is not responsible for damage to vegetation within the drip line of treated surfaces, for undisclosed sensitive or high-value plantings, or where Customer's irrigation ran during or within twenty-four (24) hours after treatment.

5.3. Claim Procedure. Any claim of property damage or defective work must be reported to Company in writing within seventy-two (72) hours of completion, and before any repair is undertaken. Customer will preserve the affected area, permit Company to inspect and photograph it, and give Company a reasonable opportunity (not less than fourteen (14) days) to cure by re-cleaning, repairing, or engaging a contractor of Company’s selection. Company will not reimburse third-party repairs undertaken without prior written authorization. Failure to comply with this Section 5.3 constitutes a waiver of the claim to the fullest extent permitted by law.

5.4. Exclusive Remedy. For any defect in the Services, Customer's exclusive remedy is, at Company's election, (a) re-performance of the affected Services, or (b) refund of the amount paid for the affected line item. This remedy applies in lieu of all other remedies and shall not be deemed to have failed of its essential purpose so long as Company remains willing to re-perform or refund as stated.

5.7. Force Majeure. Company is not liable for delay or failure to perform caused by events beyond its reasonable control, including weather, drought or water-use restrictions, utility failure, labor shortage, equipment failure, supply interruption, illness, governmental action, or acts of God.

6.1. Right to Decline or Stop Work. Company may decline any job, or suspend or terminate work in progress, where site conditions are unsafe, materially different from those quoted, or where continuing would in Company's judgment risk damage to the property or injury to any person. Customer will pay for work performed to the point of suspension.

6.2. Photographs. Company may photograph work areas before, during, and after service for documentation and quality purposes. Company may use such photographs in its marketing provided no address, house number, face, or personally identifying information is visible; Customer may opt out of marketing use by written notice.

6.3. Insurance. Company maintains commercial general liability insurance and will provide a certificate of insurance on request.

6.4. Independent Contractor; No Third-Party Beneficiaries. Company is an independent contractor. Nothing in these Terms creates any partnership, joint venture, or employment relationship, and there are no third-party beneficiaries of these Terms.

6.5. Governing Law; Venue. These Terms and any dispute arising out of the Services are governed by the laws of the State of Texas, without regard to conflict-of-laws principles. Exclusive venue for any proceeding lies in the state courts of Travis County, Texas, and the parties consent to personal jurisdiction there.

6.6. Attorney's Fees. In any proceeding arising out of these Terms or the Services, the prevailing party is entitled to recover its reasonable attorney's fees and costs in addition to any other relief awarded.

6.7. Notices. Notices under these Terms must be in writing and delivered by email to the address on the estimate or invoice, or by certified mail to the addresses stated there, and are effective on receipt.

6.8. Assignment. Customer may not assign its rights or obligations without Company's written consent. Company may use qualified subcontractors, and remains responsible for Services performed by them.

6.9. Severability; Waiver; Survival. If any provision of these Terms is held unenforceable, it shall be modified to the minimum extent necessary to be enforceable, and the remainder shall continue in full force. No waiver of any provision is effective unless in writing, and no waiver on one occasion operates as a waiver on any other. Sections 3.3, 5, and 6 survive completion of the Services.

6.10. Headings; Interpretation. Headings are for convenience only. These Terms shall be construed fairly and not for or against either party as drafter.