FAQ
QUESTIONS? WE HAVE ANSWERS.
Everything you need to know about working with Austin Wash Co..
Pricing & Booking
How does the instant pricing work?+
Enter your home's square footage on our pricing page. Your exact price for every service and bundle appears instantly — calculated from real data on hundreds of Austin homes. No estimators, no phone calls.
What if my home is over 4,000 square feet?+
Custom quote within 24 hours of inquiry. Use our contact form or select "Custom Quote" on the pricing page.
When do I pay?+
After service completion. We use Stripe and accept all major credit cards.
Can I cancel or reschedule?+
Up to 24 hours before your appointment, no fees. Last-minute cancellations may incur a small rescheduling fee.
Services & Technique
What's the difference between power washing and soft washing?+
Power washing uses high pressure (3,000+ PSI) to blast dirt. Soft washing uses low pressure (500–1,500 PSI) combined with biodegradable solutions that kill biological growth at the root. For Austin's limestone, cedar, and delicate surfaces, soft washing is the right approach. High-pressure techniques can permanently etch limestone, strip paint, and damage wood.
Is soft washing safe for my landscaping?+
Yes. Our solutions are biodegradable and pet-safe. We rinse surrounding plants before and after treatment.
Is soft washing safe for limestone?+
Yes — soft washing is the ONLY appropriate method for limestone. Standard high-pressure washing causes permanent etching on limestone surfaces. Our soft wash method cleans thoroughly without damage.
How long does a service take?+
Standard Full Refresh on a 2,500 sq ft home takes 3–4 hours. Estate Package bookings can take 5–7 hours.
Do I need to be home?+
No. As long as we have access to exterior water and gates, most jobs are completed while you're away. We send photos when done.
What if it rains?+
Light rain is fine. Heavy rain or storms require rescheduling — we contact you the morning of and reschedule at no charge.
Guarantee & Results
What if I'm not happy with the results?+
Contact us within 72 hours. We re-service the affected areas at no charge. Every job. No exceptions.
How long do results last?+
Most Austin homes see 3–6 months before mild buildup returns, 9–12 months before full re-clean is needed. Quarterly service via the Preferred Client Plan keeps your home looking freshly cleaned year-round.
Preferred Client Plan
How does the Preferred Client Plan work?+
After your first service, opt in to quarterly service at 15% off, auto-scheduled every 90 days, same crew. No commitment — cancel anytime.
Can I pause my plan during winter?+
Yes. Pause for up to 90 days without canceling.
Service Area
What areas do you serve?+
Westlake Hills, Bee Cave, Lakeway, Tarrytown, Barton Creek, Circle C, and surrounding areas in 78746, 78738, 78734, 78703, 78735, and 78739. Not sure? Contact us and we'll confirm.
Do you offer power washing near me?+
If you're in Austin's luxury residential neighborhoods — Westlake Hills, Bee Cave, Lakeway, Tarrytown, Barton Creek, or Circle C — yes. Check our service area page or enter your zip code when booking.